Privacy Policy

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Last updated: 1st January 2026

1. Introduction

Tucana AI (“Tucana”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you:

• Visit our website
• Engage with our AI consulting services
• Participate in our education, workshops, or training programs
• Use or commission custom AI systems, agents, or software developed by us
• Communicate with us via email, messaging platforms, or other channels
   

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

2. Who We Are

Tucana AI is an artificial intelligence consultancy and development company providing:

• AI strategy and advisory services
• AI education, workshops, and training
• Custom AI agents, systems, and software development
• Automation, data, and operational AI solutions
   

We operate internationally and may serve clients across multiple jurisdictions.

3. Information We Collect

3.1 Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Company name, role, and industry
• Billing and payment information 
• Information shared during consultations, workshops, or training
• Content you submit when communicating with us or using our services
   

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address 
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website or source
   

This data helps us understand how our website is used and improve performance.

3.3 Client and Project Data

When delivering consulting or custom AI development services, we may process:

• Business data 
• Operational data
• Customer or internal datasets provided by clients
• Documentation, workflows, or system information
   

This data remains the property of the client and is handled strictly in accordance with our contractual obligations.

4. How We Use Your Information

We use personal information for the following purposes:

• To provide and deliver our services 
• To communicate with you about projects, updates, or inquiries
• To manage contracts, billing, and payments
• To deliver education, training, and learning materials
• To improve our services, products, and website
• To comply with legal and regulatory obligations
• To protect our business, clients, and users from fraud or misuse
  

We do not sell personal data.

5. Legal Basis for Processing

Depending on your location, we process personal data under one or more of the following legal bases:

• Your consent 
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests (such as improving our services and operations)
   

6. AI Systems and Data Use

6.1 AI Development and Training

• Tucana AI does not use client-specific or confidential data to train general AI models unless explicitly agreed in writing. 
• Any AI systems developed for clients are governed by contractual agreements outlining data ownership, usage, and confidentiality.
  

6.2 Third-Party AI Platforms

Where applicable, we may use third-party platforms (such as cloud providers or AI model providers) to deliver services. We ensure reasonable safeguards are in place to protect data processed through these platforms.

7. Data Sharing and Disclosure

We may share information only when necessary, including with:

• Trusted service providers (hosting, analytics, payment processing) 
• Professional advisers (legal, accounting, compliance)
• Authorities where required by law
  

All third parties are required to respect confidentiality and data protection obligations.

8. International Data Transfers

As an international business, your information may be transferred to and processed in countries outside your own.  Where required, we implement appropriate safeguards to ensure data protection standards are maintained.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services 
• Meet legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements
  

When data is no longer required, it is securely deleted or anonymised.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data 
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time
  

To exercise your rights, contact us using the details below.

11. Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Access controls 
• Secure storage systems
• Confidentiality agreements
• Industry-standard security practices
  

However, no system can be guaranteed to be 100% secure.

12. Cookies

Our website may use cookies and similar technologies to:

• Improve functionality 
• Analyse traffic and usage
• Enhance user experience
  

You can manage cookie preferences through your browser settings.

13. Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle personal data, contact us at:

Email: data@tucanaai.io
Company: Tucana AI
Website: www.tucana.group